Our policies
What to know before you book. Prices are set by the spa and shown on the booking page.
Booking and deposits
Book online, on WhatsApp or by phone. A single treatment or a visit for two needs no deposit. For a group of four or more, the booking page asks for a deposit, and you see it before you confirm.
Canceling and running late
Please tell us at least 24 hours before your time and we will move it or cancel it without trouble. If you arrive late, we shorten your treatment so the next guest isn't kept waiting.
If you miss an appointment
If you miss a visit without telling us, we may ask for a deposit the next time you book. Message or call us if something comes up; we would rather move you.
Children and companions
Treatments are for guests 16 and older. A parent or guardian books for anyone under 18 and stays in the building. A family member is welcome to wait in the lounge.
If you're not happy
If something about a treatment wasn't right, tell us within a few days and we'll make it right together.
Undressing and draping
A sheet or a towel covers you for the whole massage, and only the part being worked on is uncovered. Undress as far as feels right to you; underwear can stay on. Your therapist leaves the room while you settle and knocks before coming back.
Pressure, consent and stopping
Tell your therapist the pressure you like, and say so at any time if you want it lighter or firmer. You can ask us to skip an area or to stop, and we will, without questions.
Using the thermal areas
Our sauna is a wooden room for one or two guests at a time, and it is for guests 18 and older. Wear a towel or a swimsuit; we give you a robe and sandals. Stay only as long as it feels good, leave if you feel dizzy or unwell, and drink water afterward. If you are pregnant, have a heart condition, high or low blood pressure, or have been told by your doctor to take care with heat, ask your doctor before you use the sauna, hot stones or the warm wrap.
When to ask your doctor first
Ask your doctor before you book if you are pregnant, have a heart condition, high or low blood pressure, diabetes, a skin condition or an injury, or have had surgery recently. In those cases prenatal massage, hot stones, the warm wrap and the sauna need your doctor's go-ahead. Massage here is for rest and comfort, and it doesn't replace medical care.
Phones and quiet
Please keep your phone in your locker, or on silent, in the lounge and the treatment rooms. No photos where other guests are changing or resting.